Content: Enterprise Services

Enterprise Services

We keep our customers' projects up and running

Enterprise Services from Divio include support, tools, SLA and services designed to help ensure your success hosting on Divio’s Cloud platform.

Subscriptions are available in a number of different tiers to ensure there is a fit for all organisations, regardless of size, project budget or service level required. The agreement includes maintenance of the application in a production environment throughout its complete lifecycle.

 

Basic

Silver

Gold

Platinum

24/7 Support

yes

yes

yes

yes

Incident Response (First Response, Critical) §

≤ 12 hours

≤ 4 hours

≤ 2 hours

≤ 30 mins

Expert Hours ‡

1

8

32

Personal Technical Expert

Recommended Cloud Service 

Managed Cloud

django CMS Version Updates

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Updates for supported Addons

yesyesyesyes

Django Version Updates ^

yesyesyesyes

§ Depending on the Fault Category level (1 - 3), response times can vary.
‡ Expert hours cannot be rolled over into the subsequent months or accumulated
^ Django version updates are provided for critical bugs and security vulnerabilities to all versions and regular updates to LTS versions.

 

Starting from $ 475.00 / month

Contact us for further information